Shipping Policy
Any orders placed Sunday before 5pm will be shipped out following day.
• ORDERS SHIPPED EVERY MONDAY
• DELIVERIES EVERY WEDNESDAY OR FRIDAY
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SHIPPING & DELIVERY CANADA ONTARIO |
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EXPEDITED SHIPPING |
(2-5 BUSINESS DAYS) |
MINIMUM ORDER ($10-$50.99) |
$17.99 |
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EXPEDITED SHIPPING |
(2-5 BUSINESS DAYS) |
MINIMUM ORDER ($51-$98.99) |
$14.99 |
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EXPEDITED SHIPPING |
(2-5 BUSINESS DAYS) |
MINIMUM ORDER ($99+) |
$3.99 |
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STANDARD SHIPPING |
(3-9 BUSINESS DAYS) |
MINIMUM ORDER ($10-$60) |
$11.99 |
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STANDARD SHIPPING |
(3-9 BUSINESS DAYS) |
MINIMUM ORDER ($61-$98) |
$6.99 |
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STANDARD SHIPPING |
(3-9 BUSINESS DAYS) |
MINIMUM ORDER ($99+) |
$FREE |
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SHIPPING & DELIVERY CANADA |
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EXPEDITED SHIPPING |
(2-10 BUSINESS DAYS) |
MINIMUM ORDER ($10-$75) |
$16.99 |
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EXPEDITED SHIPPING |
(2-10 BUSINESS DAYS) |
MINIMUM ORDER ($76-$99) |
$13.99 |
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EXPEDITED SHIPPING |
(2-10 BUSINESS DAYS) |
MINIMUM ORDER ($99.99+) |
$9.99 |
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SHIPPING & DELIVERY USA CROSS BORDER |
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EXPEDITED SHIPPING |
(2-10 BUSINESS DAYS) |
MINIMUM ORDER ($15-$99.99) |
$18.99 |
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EXPEDITED SHIPPING |
(2-10 BUSINESS DAYS) |
MINIMUM ORDER ($51-$100+) |
$14.99 |
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
1. Duties & Taxes
1.2 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
1.3 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
1.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
1.5 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
1.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
1.7 Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
2. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
2.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
2.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
3. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
4. Customer service
For all customer service inquiries, please email us at hennabykainat@gmail.com